Onome Foods – Terms and Conditions
Effective Date: 5/21/2025
Welcome to Onome Foods. These Terms and Conditions ("Terms") govern your access to and use of our mobile application and website ("Service"), operated by Onome Foods ("we," "our," or "us"). By using our service, you agree to be bound by these Terms.
1. Eligibility
You must be at least 18 years old or have legal parental or guardian consent to use the app. By using Onome Foods, you confirm that you meet these requirements.
2. Ordering and Payment
You can browse food items, add them to your cart, and place an order using your address, postal code, and door number.
- All prices are inclusive of applicable taxes unless stated otherwise.
- Payments must be made through approved payment methods provided in the app.
- Orders are confirmed only after successful payment.
3. Delivery
We deliver to valid addresses within supported UK regions. Ensure your delivery address, door number, and postal code are accurate.
- Estimated delivery times are provided for convenience and are not guaranteed.
- If a delivery fails due to incorrect address details, re-delivery may incur additional charges.
4. Cancellations and Refunds
- Orders can only be canceled within a short window after placement. This window is defined in the app.
- Refunds are processed in accordance with our Refund Policy, available in the app or on our website.
5. User Responsibilities
- You agree to use the app for lawful purposes only.
- You must not misuse the service, engage in fraudulent activity, or provide false information.
- You are responsible for maintaining the confidentiality of your account login credentials.
6. Intellectual Property
All content, including but not limited to logos, images, text, and app design, is the property of Onome Foods and protected under applicable copyright and intellectual property laws.
7. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising out of your use or inability to use the service, including delays or delivery failures beyond our control.
8. Privacy
Our collection and use of your personal information are governed by our Privacy Policy, which can be found here.
9. Modifications
We may revise these Terms at any time. Changes will be communicated via the app or website. Continued use of the service constitutes acceptance of the revised Terms.
10. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
