Privacy Policy
Effective Date: 5/21/2025
Welcome to Onome Foods! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our app or services.
1. Information We Collect
We collect the following information to provide and improve our services:
- Personal Information: Name, email address, phone number.
- Delivery Information: Home address, door number, postal code.
- Payment Information: Card details or payment method (processed securely via third-party payment gateways).
- Usage Data: Device information, app usage statistics, IP address, browser type.
2. How We Use Your Information
We use your information to:
- Fulfill and deliver your orders.
- Process payments securely.
- Provide customer support.
- Send order confirmations and status updates.
- Improve user experience and app performance.
- Comply with legal obligations.
3. Sharing Your Information
We do not sell your personal information. We may share your data only with:
- Delivery partners to complete your order.
- Payment processors to handle transactions.
- Service providers who help us maintain and improve the app.
- Law enforcement or authorities when required by law.
4. Your Rights
You have the right to:
- Access and review your personal data.
- Request corrections to inaccurate data.
- Request deletion of your personal data.
- Withdraw consent where applicable.
To exercise these rights, contact us at support@onomefoods.co.uk.
5. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. Payment data is encrypted and handled by secure third-party providers.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
7. Children's Privacy
Our service is not intended for children under the age of 13. We do not knowingly collect personal data from children.
8. Updates to This Policy
We may update this policy from time to time. Any changes will be posted here with a revised "Effective Date."
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
